Frequently Asked Questions
Frequently Asked Questions
What's the catch? How is it cheaper?
Order your car online instead of going to a showroom.
Get it delivered, usually for free, instead of picking up at a lot.
Select from the most popular trim configuration per model, instead of being overwhelmed with small variations from one package to the next.
Apply online in minutes, with just your driver’s license and some basic information, instead of filling out hours of paperwork.
It’s cheaper because it’s easier.
Who is GO for?
Where is GO available?
Do you have a showroom?
Is there a down payment?
There is no traditional down payment or cap cost reduction.
What is included in my monthly payment?
Here is an itemized list of all charges you will see in your total monthly payment:
Tax: Paid monthly, based on the tax rate in your zip code.
Insurance: If you use our policy, your monthly price of coverage is based on your age, driving record, location and a couple other factors. Most customers see prices at or below their personal auto policy.
Service Charge: This small charge covers all costs associated in keeping your subscribed vehicle well maintained, compliant with state and local requirements as well as all 3rd-party costs.
What if I change my mind after I subscribe?
When do I have to pay my first payment?
If the vehicle you are interested in will not be available for more than 30 days, you can subscribe it with a $250 deposit. This deposit will be applied to your total first month’s costs and any remaining amounts due will be charged to the payment method associated with your account 3-7 days prior to your delivery date.
Can I return my car early or switch cars?
If you frequently swap cars or only need one for a few months, GO is not your best option. But if you want to get a better car for your budget and refresh it every 3 years, this was built for you. To refresh your car every 3 years, there is zero additional cost.
But if life changes and you need to return the car sooner, simply provide 30 days’ notice and pay a $495 Restocking Fee. That fee is waived if you keep it for the maximum period of 3 years. A $1,500 Vehicle Activation Payment applies to each subscription but is waived for first-time customers and waived again every 3 years. To change cars prior to 3 years, pay the Restocking Fee and the Vehicle Activation Payment on the next subscription.
Is Roadside Assistance included?
Roadside Assistance phone numbers
BMW (800) 332-4269
Chrysler (800) 521-2779
Ford (800) 241-3673
Jeep (800) 521-2779
Mazda (800) 866-1998
Nissan (800) 801-6161
VW (800) 411-6688
Chevrolet (800) 243-8872
Dodge (800) 521-2779
Hyundai (800) 243-7766
Kia (800) 333-4548
Mercedes-Benz (800) 367-6372
Toyota (800) 444-4195
How are the comparative price savings determined?
Which types of vehicles does GO offer?
Are vehicles new or used?
How long can I keep the car?
How many miles can I drive?
What if I go over the mile allowance?
Are unused miles rolled over to the next month?
How do I receive my car?
Can I select specific options and customize the vehicle?
When is my first payment due?
What forms of payment do you accept?
Can I change my payment method?
How much is the late payment charge?
Maintenance & Warranty
Is maintenance included?
How do I schedule maintenance?
Is my car under warranty?
What are the eligibility requirements?
Why do you need my license?
Will the monthly subscription price be affected by my credit score?
What documents do I need to provide?
In some instances, you may also be asked to provide Proof of Income (two most recent pay stubs) or Proof of Residence (a utility bill in your name with your home address and dated within the last 30 days). We will contact you directly when additional items are required.
Do you run my credit?
Can I use a co-signer?
Insurance, Accidents & Tolls
How does insurance work?
Coverage is included in your monthly payment but the associated cost to add you to our policy will be determined by factors unique to you, such as your driving record. The policy offers full coverage with limits of $50,000/$100,000/$50,000 and a $1,000 deductible. You can find more information regarding insurance in the Terms and Conditions.
Can I add this car to my current insurance policy?
In most cases, no. To ensure that you have the appropriate level of coverage, and because you’re not required to register the vehicle in your name, subscribers receive insurance coverage by being added as an additional insured to GO’s master insurance policy.
In some states, subscribers will have the option to either be added to GO’s master policy or to obtain their own personal auto policy because of varying requirements. If you are located in one of these states and you opt to get a separate policy, there are different coverage requirements, and you must list GO as both additional insured and loss payee. You will not be able to get your vehicle delivered to you until we have received a copy of the declarations page from your insurance provider.
What happens if my vehicle is in an accident?
What happens if my vehicle is damaged or has wear and tear?
You are responsible for your vehicle and ensuring it remains in great condition. If a vehicle is returned with damage or excess wear and tear, you will be charged. Please reference the following page to learn more about normal versus excess wear and tear: https://www.drivego.com/wear-and-tear