Frequently Asked Questions

Frequently Asked Questions

About GO

What's the catch? How is it cheaper?
There’s no catch. By removing all of the annoying things about car shopping that add cost with no value, we are able to offer lower monthly prices and a far better experience.

Order your car online instead of going to a showroom.

Get it delivered, usually for free, instead of picking up at a lot.

Select from the most popular trim configuration per model, instead of being overwhelmed with small variations from one package to the next.

Apply online in minutes, with just your driver’s license and some basic information, instead of filling out hours of paperwork.

It’s cheaper because it’s easier.

Who is GO for?
GO is best for those who are looking to get the best possible car for their monthly budget and plan to keep it up to 3 years. Traditional vehicle financing typically requires a large down payment and other upfront fees. There is no down payment with a GO subscription. The average auto loan now extends to nearly 70 months, resulting in many consumers being underwater on their vehicle and owing more than it is worth. GO removes the burden of ownership with a simpler and cheaper way to get a car.
Where is GO available?
Atlanta, Charlotte, Dallas, Houston, Miami, Northern New Jersey, Orlando, Philadelphia. Additional markets coming soon.
Do you have a showroom?
GO is a fully digital with no physical brick and mortar locations. Order online and have your car delivered to your home. Not having expensive showrooms and traditional brick and mortar is one of the ways we save you money.

Popular Questions

Is there a down payment?

There is no traditional down payment or cap cost reduction.

What is included in my monthly payment?
Your total monthly payment includes everything but gas (or electricity). The advertised monthly price is for the car. There are also charges for insurance and tax which vary from person to person based on where you live and a few other factors. All of your exact charges will be shown prior to submitting your payment and confirming your subscription.

Here is an itemized list of all charges you will see in your total monthly payment:

Tax: Paid monthly, based on the tax rate in your zip code.

Insurance: If you use our policy, your monthly price of coverage is based on your age, driving record, location and a couple other factors. Most customers see prices at or below their personal auto policy.

Service Charge: This small charge covers all costs associated in keeping your subscribed vehicle well maintained, compliant with state and local requirements as well as all 3rd-party costs.

What if I change my mind after I subscribe?
You can cancel your subscription for a full refund within 72 hours of confirming your subscription, as long as your delivery time is not within 24 hours. If you cancel after 72 hours from confirming your subscription, or within 24 hours of your delivery time, no refund will be given, and you will forfeit your first month’s subscription payment (including tax and insurance).
When do I have to pay my first payment?
If the vehicle you are interested in is in stock for immediate delivery or scheduled to be in within 30 days, you will pay your first subscription payment upfront along with taxes, insurance and other fees.

If the vehicle you are interested in will not be available for more than 30 days, you can subscribe it with a $250 deposit. This deposit will be applied to your total first month’s costs and any remaining amounts due will be charged to the payment method associated with your account 3-7 days prior to your delivery date.

Can I return my car early or switch cars?

If you frequently swap cars or only need one for a few months, GO is not your best option. But if you want to get a better car for your budget and refresh it every 3 years, this was built for you. To refresh your car every 3 years, there is zero additional cost.

But if life changes and you need to return the car sooner, simply provide 30 days’ notice and pay a $495 Restocking Fee. That fee is waived if you keep it for the maximum period of 3 years. A $1,500 Vehicle Activation Payment applies to each subscription but is waived for first-time customers and waived again every 3 years. To change cars prior to 3 years, pay the Restocking Fee and the Vehicle Activation Payment on the next subscription.

Is Roadside Assistance included?
Most cars automatically come with standard roadside assistance includes towing, battery jump start, flat tire change or inflation, gas delivery (varies by make) and lock-out service. Roadside assistance is available 24/7.
Roadside Assistance phone numbers
To reach Roadside Assistance, call the number for the brand of vehicle you are subscribing:

BMW (800) 332-4269
Chrysler (800) 521-2779
Ford (800) 241-3673
Jeep (800) 521-2779
Mazda (800) 866-1998
Nissan (800) 801-6161
VW (800) 411-6688
Chevrolet (800) 243-8872
Dodge (800) 521-2779
Hyundai (800) 243-7766
Kia (800) 333-4548
Mercedes-Benz (800) 367-6372
Toyota (800) 444-4195

How are the comparative price savings determined?
GO’s advanced pricing engine regularly scours the internet to build a database of advertised monthly payments assuming zero down. Those all-in prices are then compared against GO’s monthly payments for an equally-equipped vehicle at 10,000 miles per year. There’s never a down payment on a GO subscription.

The Cars

Which types of vehicles does GO offer?
Sedans, SUVs, Crossovers, Pickups and Minivans.
Are vehicles new or used?
All GO vehicles are brand new when we acquire them and are offered for subscription to our customers in the same condition in which we received them (i.e. “new to you”). You are the first customer to drive it.
How long can I keep the car?
Up to 3 years.
How many miles can I drive?
You can select mile allocations of 833, 1,000 and 1,250 per month. The price will vary based on the number of miles selected.
What if I go over the mile allowance?
The mileage overage cost is $0.25 per mile. Unused miles roll over to the next month. You can also upgrade your monthly mile allowance if you find you are driving more than anticipated.
Are unused miles rolled over to the next month?
How do I receive my car?
As long as you live within 50 miles of the major airport in the markets we serve, your car will be delivered to your home at no charge. If you live outside of that zone, we can deliver the car to you for an additional charge.
Can I select specific options and customize the vehicle?
No, but that’s part of how we save you money. GO only offers the most popular models in the highest demand colors and configurations. No base models. All models come in a mid-level trim package. Sorry, no yellow cars, no suede headliners and certainly no spoilers!

Account Management

When is my first payment due?
You first payment is due when you place your order. All future payments are automatically charged on the same day of the month as your first payment. In the event your payment date falls on a holiday or a weekend, your payment may be charged a day or two ahead of time.
What forms of payment do you accept?
We accept all major credit cards as well as ACH through a checking or savings account.
Can I change my payment method?
Yes, it can be updated in your online account.
How much is the late payment charge?
Any late or returned payment will be assessed a $25 fee

Maintenance & Warranty

Is maintenance included?
Yes, scheduled maintenance is included in your total monthly payment.
How do I schedule maintenance?
You will be notified when routine maintenance is due, either by GO or via an in-car notification. You can schedule the routine maintenance appointment at a local authorized partner.
Is my car under warranty?
Yes, all cars include free factory warranty. If your car has an issue, we can help you schedule an appointment with one of our authorized service and repair partners.


What are the eligibility requirements?
Customers must be 25 years of age with no DUIs, DWIs or reckless driving citations, with a minimum credit score of 700.
Why do you need my license?
GO validates identity and eligibility based on a Motor Vehicle Record (MVR) that is run using your driver’s license information.
Will the monthly subscription price be affected by my credit score?
For all customers who pass the soft credit assessment, the monthly price will not be affected.
What documents do I need to provide?
At the time of application, you will need to provide a copy of your valid U.S. Driver’s License.

In some instances, you may also be asked to provide Proof of Income (two most recent pay stubs) or Proof of Residence (a utility bill in your name with your home address and dated within the last 30 days). We will contact you directly when additional items are required.

Do you run my credit?
GO will run a soft credit check but it will not impact your credit score.
Can I use a co-signer?
Co-signers are not accepted. Every subscriber must meet the eligibility requirements in order to subscribe with GO.

Insurance, Accidents & Tolls

How does insurance work?

Coverage is included in your monthly payment but the associated cost to add you to our policy will be determined by factors unique to you, such as your driving record. The policy offers full coverage with limits of $50,000/$100,000/$50,000 and a $1,000 deductible. You can find more information regarding insurance in the Terms and Conditions.

Can I add this car to my current insurance policy?

In most cases, no. To ensure that you have the appropriate level of coverage, and because you’re not required to register the vehicle in your name, subscribers receive insurance coverage by being added as an additional insured to GO’s master insurance policy.

In some states, subscribers will have the option to either be added to GO’s master policy or to obtain their own personal auto policy because of varying requirements. If you are located in one of these states and you opt to get a separate policy, there are different coverage requirements, and you must list GO as both additional insured and loss payee. You will not be able to get your vehicle delivered to you until we have received a copy of the declarations page from your insurance provider.

For more information visit our Terms and Conditions or the Insurance page.

What happens if my vehicle is in an accident?
If you find yourself in an accident, the first thing you should do is call 911. Once you’re safe, be sure to call us. Take pictures of any damage and of the scene of the accident.
What happens if my vehicle is damaged or has wear and tear?

You are responsible for your vehicle and ensuring it remains in great condition. If a vehicle is returned with damage or excess wear and tear, you will be charged. Please reference the following page to learn more about normal versus excess wear and tear:

What happens if my vehicle is stolen?
Please contact us immediately after you report the vehicle stolen. We will provide you with a loaner vehicle until yours is located or replaced.
What happens if I get a ticket or toll?
You are responsible for any tickets and/or tolls received while the vehicle in your possession. If the ticket/toll is not paid, you will be billed for the ticket/toll plus a $7.95 processing fee.
What happens if my vehicle is towed?
You are responsible for paying any fines and retrieving the vehicle.

General Information

Can I eventually buy the car?
Yes, you can!
Can I leave the country with my vehicle?
Is GO selling new vehicles?
No, GO purchases brand-new vehicles for our fleet and allows you access to that vehicle through a subscription. As GO is not a franchise dealer, we do not have the ability to sell or lease new vehicles.
Can I smoke in the vehicle?
No. The scent of smoke reduces the value of the car which means we ultimately will have to raise our pricing which hurts everyone. Please be nice and don’t smoke or you will be charged a cleaning fee.
Can others drive the car?
Yes, anyone who lives in your household who also meets the eligibility requirements can drive the car. But you are required to add additional drivers during the signup process. There is a one-time processing fee of $25 per additional driver.
Can my dog ride in the vehicle?
Yes, pets are allowed in the vehicles, but they must be in a carrier. Plus, it’s safer.
Can I tint the windows or alter the car in any way?
No, sorry. We’re happy with the current level of window tint and it needs to stay that way.
Do I need to get the car registered?
No, all cars are registered to Go so you don’t have to deal with it!
Do you accept trade-ins or purchase customer vehicles?
While we don’t buy cars from our customers, we have partners who are interested in buying your car. We will facilitate that process for you so make selling your current vehicle a seamless process. Contact us to learn more.
Questions? Want to speak with a human? Request a Callback