Frequently Asked Questions
This seems too good to be true — what's the catch?
We get it — things rarely are both simpler and more affordable. There’s no catch, just a more efficient business model. By removing all of the things about car shopping that traditionally add cost with no value, we are able to offer lower monthly prices and a far better experience.
- Browse and order online instead of driving around from one location to the next.
- Get it delivered, usually for free, instead of picking up at a lot.
- Select from the most popular trim configuration per model, instead of being overwhelmed with small variations from one package to the next.
- Apply online in minutes, with just your driver’s license and some basic information, instead of filling out hours of paperwork.
It’s cheaper because it’s easier.
Who is GO for?
Where is GO available?
Do you have a showroom?
Is there a down payment?
What is included in my monthly payment?
Here is an itemized list of all charges you will see in your total monthly payment:
Vehicle: Base payment for the vehicle you are subscribing to.
Tax: Paid monthly, based on the tax rate in your zip code.
Insurance: If you use our policy, your monthly price of coverage is based on your age, driving record, location and a couple other factors. Most customers see prices at or below their personal auto policy.
What if I change my mind after I subscribe?
When do I have to pay my first payment?
If the vehicle you are interested in will not be available for more than 45 days, you can reserve it with a $250 deposit. This deposit will be applied to your total first month’s costs and any remaining amounts due will be charged to the payment method associated with your account 3-7 days prior to your delivery date.
How much is tax?
Is transacting with GO secure?
Can I return my car early or switch cars?
If you frequently swap cars or only need one for a few months, GO is not your best option. But if you want to get a better car for your budget and refresh it every 3 years, this was built for you. To refresh your car every 3 years, there is zero additional cost.
But if life changes and you need to return the car sooner, simply provide 30 days’ notice and pay a $495 Restocking Fee. That fee is waived if you keep it for the maximum period of 3 years. A $1,500 Vehicle Activation Payment applies to each subscription but is waived for first-time customers and waived again every 3 years. To change cars prior to 3 years, pay the Restocking Fee and the Vehicle Activation Payment on the next subscription.
Where is delivery free?
• Atlanta Hartsfield-Jackson International Airport
• Charlotte Douglas International Airport
• Dallas Fort Worth International Airport
• Houston George Bush Intercontinental Airport
• Miami International Airport
• Newark Liberty International Airport
• Orlando International Airport
• Philadelphia International Airport
Is Roadside Assistance included?
Roadside Assistance phone numbers
BMW (800) 332-4269
Chrysler (800) 521-2779
Ford (800) 241-3673
Jeep (800) 521-2779
Mazda (800) 866-1998
Nissan (800) 801-6161
VW (800) 411-6688
Chevrolet (800) 243-8872
Dodge (800) 521-2779
Hyundai (800) 243-7766
Kia (800) 333-4548
Mercedes-Benz (800) 367-6372
Toyota (800) 444-4195
How are the comparative price savings determined?
Why do I have to reserve far in advance?
To reserve your car, submit an application securely on our website. All we need is your driver’s license and some basic information. We then do a driving record evaluations and perform a soft credit check that does not impact your score. The application takes 3-4 minutes.
What if I change my mind after receiving the vehicle?
What's the difference between a down payment and a deposit?
Which types of vehicles does GO offer?
Are vehicles new or used?
How long can I keep the car?
How many miles can I drive?
What if I go over the mile allowance?
Email firstname.lastname@example.org to request one of the available monthly mileage allowance upgrades (1,000 or 1,250). Our team will quote you your new monthly payment including insurance and confirm your selection. You can upgrade mileage tiers more than once but once an upgrade is made, downgrades back to a previous tier are unavailable.
Are unused miles rolled over to the next month?
How do I receive my car?
Can I select specific options and customize the vehicle?
How many keys do I get?
When is my first payment due?
What forms of payment do you accept?
Can I change my payment method?
How much is the late payment charge?
Maintenance & Warranty
Is maintenance included?
Which service and maintenance events are included, and which are not?
• Oil & filter changes
• Tire rotations
• Inspections of fluids
• Inspections of certain mechanical items
Additional items that may be covered if the required replacement is a result of normal wear and tear are:
• Brake pads
Services that are not covered under GO’s maintenance inclusion are:
• Light bulbs
• Windshield wiper blades
• Alignments due to external forces (curbing a tire, for instance)
• Damage to tires/wheels (no pothole or nail coverage)
• Excessive wear on tires & brakes (they are meant to last at least 30k – 40k miles)
• Interior/exterior damage to the vehicle
How do I schedule maintenance?
Is my car under warranty?
Why do you need my license?
Will the monthly subscription price be affected by my credit score?
What documents do I need to provide?
In some instances, you may also be asked to provide Proof of Income (two most recent pay stubs) or Proof of Residence (a utility bill in your name with your home address and dated within the last 30 days). We will contact you directly when additional items are required.
Do you run my credit?
Can I use a co-signer?
Can anyone else drive my subscribed vehicle?
What are the eligibility requirements?
- Minimum credit score: In the 600s or higher
- Minimum age: 25
- Valid driver’s license in the state where you live
- Generally clean driving record
- No rideshare or car share
In most cases, there is no security deposit. In some cases, depending on the evaluation process, customers may need to leave a security deposit. This security deposit is refundable as long as the vehicle is returned without damage, unpaid charges, mileage overage, or excess wear and tear.
Insurance, Accidents & Tolls
How does insurance work?
Coverage is included in your total monthly payment but the associated cost to add you to our policy will be determined by factors unique to you, such as your driving record. The policy offers full coverage with limits of $50,000/$100,000/$50,000 and a $1,000 deductible. You can find more information regarding insurance in the Terms and Conditions.
Can I add this car to my current insurance policy?
In most cases, no. To ensure you are properly covered driving your subscribed vehicle, customers get insured through our policy with a top-tier insurance provider.
Insurance pricing is typically at or below most personal auto policies and is based on your individual factors. After we evaluate your driving record in your application, you will get your specific insurance price.
Customers in Florida have the option to be insured through GO’s master insurance policy or use their current personal auto policy. You must list GO as both additional insured and loss payee. Contact us to learn how to set this up. You will not be able to get your vehicle delivered to you until we have received a copy of the declarations page from your insurance provider.
You can review insurance details here.
What happens if my vehicle is in an accident?
What happens if my vehicle is damaged or has wear and tear?
You are responsible for your vehicle and ensuring it remains in great condition. If a vehicle is returned with damage or excess wear and tear, you will be charged. Please reference the following page to learn more about normal versus excess wear and tear: https://www.drivego.com/wear-and-tear
What happens if my vehicle is stolen?
What happens if I get a ticket or toll?
What happens if my vehicle is towed?
Can I eventually buy the car?
Can I leave the country with my vehicle?
Is GO selling new vehicles?
Can I smoke in the vehicle?
Can others drive the car?
Can my dog ride in the vehicle?
Can I tint the windows or alter the car in any way?
Do I need to get the car registered?
Can I register the car in my company's name?
Do you accept trade-ins or purchase customer vehicles?
Do you have a referral program?
Referral Program page.